69000 Privacy Policy — How We Protect Your Data
User privacy is a priority at 69000. This document clearly explains the types of information we collect, how it is used, how it is protected, and the rights you hold as a user of this platform in Malaysia.
Effective date: 2026. This policy supersedes all previous versions.
Information We Collect
When you register and use the 69000 platform, we collect several categories of information to ensure the service runs smoothly and securely. All data collection is carried out with a clear purpose and is never excessive.
Full name, email address, phone number, date of birth, and identity verification details submitted during registration or the account verification process. This information is required to create and maintain a valid account.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used (DuitNow, FPX, Boost), and transaction history. Full card numbers or bank account details are not stored directly by the platform.
Device type, operating system, browser type and version, IP address, language settings, and other technical information collected automatically when you access the 69000 platform.
Pages visited, games played, active session duration, in-platform actions, and general usage patterns. This data is used to improve the user experience and identify technical issues.
How Your Information Is Used
69000 uses collected information only for purposes directly related to delivering platform services. We do not sell users' personal data to third parties for advertising or external marketing purposes.
The main purposes for which your data is used include:
- Creating, verifying, and maintaining secure user accounts.
- Processing deposits and withdrawals in MYR (RM) accurately and promptly.
- Providing effective customer support for enquiries and technical issues.
- Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Complying with applicable legal and regulatory requirements.
- Sending important notifications related to your account, transactions, and platform updates.
- Improving the overall performance and user experience of the platform.
Use of Cookies and Tracking Technologies
The 69000 platform uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a better experience to users. Cookies are small text files stored on your device when you visit a website.
The types of cookies used include:
- Session cookies: Required to maintain your logged-in status and ensure smooth navigation within the platform. These cookies are automatically deleted when your session ends.
- Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them on every visit.
- Analytics cookies: Collecting aggregated usage data to help us understand how users interact with the platform, for internal improvement purposes only.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage & Security Measures
All personal data belonging to 69000 users is stored on servers protected with SSL encryption and appropriate technical security measures. Access to user data is restricted to staff who require it to carry out their duties.
Data retention periods depend on operational and legal requirements. Active account data is retained for as long as the account remains active. Transaction data is kept for the period required under applicable financial regulations. Once an account is closed, data that is no longer needed will be deleted or anonymised in accordance with internal procedures.
While 69000 takes reasonable steps to protect your data, no system can guarantee absolute security. Users are also responsible for keeping their own login credentials safe.
User Rights, Data Sharing & How to Contact Us
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through 69000 customer support and will be processed within a reasonable timeframe.
If you believe the personal data we hold about you is inaccurate or outdated, you may request a correction. Updates can be made through your account settings or by contacting our support team.
You may request deletion of your personal data, subject to applicable legal and regulatory requirements. Closing your account will initiate the data deletion process in accordance with our internal policy.
Third-Party Data Sharing
69000 does not sell users' personal data. We may share necessary data with payment service providers (such as DuitNow and FPX) to process transactions, or with relevant authorities when required by law. All data sharing with third parties is conducted on a minimum-necessity basis and is subject to appropriate confidentiality agreements.
Policy Updates & How to Contact Us
69000 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For privacy-related enquiries or to submit a user rights request, contact the 69000 support team by email at [email protected] or via the live chat channel available in the platform after logging in.
Have Questions About Your Privacy?
The 69000 support team is here to help you understand how your data is managed and what rights you have. Contact us or visit the FAQ page for quick answers to the most common questions about privacy and account security.